BikoSport is an independent review and information resource covering online casinos, sports betting sites and bonus terms for readers in Tanzania. We do not accept stakes, hold player balances or run games of our own. Every page on bikosport-tz.com exists to help you compare operators, read the small print before you deposit, and understand what a licence actually guarantees.
That means the fastest way to solve an account problem is almost always the operator you signed up with - they hold your KYC documents, your transaction history and the authority to release a withdrawal. What we can help with is everything about this site: a review that looks out of date, a bonus condition we described incorrectly, a broken link, or a question about how we rank the bookmakers and casinos we cover.
We read every message. Replies are written by a person, not an automated ticket bot, so allow a couple of working days during busy periods. Messages are handled in the order they arrive, and clear detail moves yours forward faster.
Support email
Write to us at ***@***. This is the only contact channel we operate - we do not run a phone line, and we will never ask you for a password, an OTP code, a full card number or a copy of your ID. Any message claiming to be from BikoSport and requesting those things is not from us.
To keep things simple, put the topic in the subject line: for example "Correction - pokies review" or "Bonus terms query - welcome offer". If your question concerns a specific page, paste the URL. Screenshots help enormously when something is displaying incorrectly on your phone or browser.
Before reaching out
A quick check often saves a round trip. If your issue involves a stuck deposit, a pending withdrawal, a locked account, a verification request or a bonus that did not credit, contact the operator's own support desk first and keep their reference number. Only the licensed operator can act on your balance; we have no access to it and cannot escalate on your behalf.
If the operator has not resolved matters, the Gaming Board of Tanzania is the regulator responsible for licensed gambling activity in the country, and complaints about a licensee belong there. For questions about our own content - sources, ratings, publication dates, or how we treat affiliate relationships - we are the right address.
Common topics
Most of what lands in our inbox falls into a handful of categories, and knowing which one applies to you helps us answer in a single reply rather than three.
- Corrections and updates - changed wagering requirements, withdrawn payment methods, a promotion that has ended.
- Editorial questions - why one site scores higher than another, what we test, how often reviews are refreshed.
- Technical reports - pages that will not load, layout problems, links pointing to the wrong destination.
- Media, content and partnership enquiries - including requests to quote our material.
- Responsible gambling - questions about deposit limits, cooling-off periods, self-exclusion and where to find support.
On that last point: this site is strictly 18+. Betting and casino play should be treated as paid entertainment, never as income or a way to recover losses. Set a deposit and time limit before you start, use the self-exclusion and reality-check tools your operator provides, and stop for good when the fun has gone out of it. If gambling is affecting your money, work, sleep or relationships, speak to a doctor or a counsellor at a local health facility, and lean on someone you trust. We can point you to the responsible gambling tools available at licensed sites, but we are not a clinical or financial advice service.
Privacy
When you email us we receive your address, your message and any attachments you choose to send. We use that information for one purpose only: answering you and, where relevant, fixing the page you told us about. Correspondence is kept no longer than needed for that, and we do not sell contact details, add addresses to marketing lists, or pass them to gambling operators.
Please send only what is necessary. Do not include passwords, one-time codes, full payment card details or scans of identity documents in your message - if a query genuinely requires that kind of evidence, it belongs with the licensed operator through their secure verification channel, not in an email to a review site. You may ask us at any time what correspondence we still hold from you and request that we delete it.